Refund & Cancellation

Introduction

At SuperBody Health, we strive to provide a seamless healthcare experience through our diagnostic testing services. Please read this Refund & Cancellation Policy carefully before making a booking.

Cancellation Policy

All bookings made through SuperBody Health are considered confirmed upon successful payment.

Once a booking has been placed and payment has been successfully processed, the booking cannot be cancelled.

Refund Policy

All payments made on SuperBody Health are final.

SuperBody Health follows a strict no-refund policy, and no refunds shall be issued once a payment has been successfully completed, regardless of whether the sample collection has taken place.

Refund requests arising from changes in personal plans, scheduling conflicts, inability to provide a sample, or any other customer-related reasons will not be eligible for a refund.

Failed or Duplicate Transactions

In the event of anomalies such as:

• A payment being deducted but the booking not being successfully generated.
• An accidental duplicate payment for the same booking.

The matter will be reviewed by our team. If it is determined that an excess amount has been charged due to a technical error or duplicate transaction, the applicable amount may be refunded to the original payment method.

Service Availability

Diagnostic services are subject to serviceability, operational constraints, and partner laboratory availability. In exceptional circumstances where a booked service cannot be fulfilled, SuperBody Health reserves the right to reschedule the service or provide an alternative resolution at its discretion.

Contact Us

For any questions regarding this Refund & Cancellation Policy, please reach out to our dedicated support team: